Whether it’s addressing an employee’s poor performance, dealing with a difficult co-worker or customer, or reacting to any other workplace conflict situation, difficult conversations are a common challenge in the workplace. In this workshop participants learn to have difficult workplace conversations in a collaborative way, i.e., in a way that allows the other person to hear the message firmly and clearly, that minimizes unnecessary conflict, and that is focused on generating practical and workable solutions to the problem at hand.
Here are some of the things we cover in the workshop:
- How to start difficult conversations
- How to talk about what happened in a constructive way
- How to deal with identity issues
- How to deal with strong emotions
- How to transition from instinctive emotional responses to reasoned strategic responses
- How to disentangle impact and intention
- How to focus on interests rather than positions
- How to deal with workplace toxins that encourage unconstructive communication
- How to deal with unreasonable expectations
- How to have the conversation and still maintain and even build the relationship
- How to generate options for resolution
- How to be facilitative rather than evaluative
- How to listen interactively
- How to prepare for a difficult conversation
- How to deal with the situation if they do not want to play ball
- How to be hard on the problem but soft on the people
FOR MORE INFORMATION
Contact our lead trainer – Roger Beaudry
Nos formations sont aussi offertes en français.
Our courses are also offered in French.